Morning:

• Welcome, Introductions, and Housekeeping
  Overview of the day
• What’s Normal at Work?
  A look at how conflict shows up in workplaces around the world—and why it’s normal.
• Supervising Through Conflict
  Exploring expectations, roles, and what makes conflict at work tricky
• Conflict Response Tool: Conflict Styles
  Understanding different approaches to conflict, including your own.
• Reflection: Leadership and Conflict Styles
  Connecting your leadership style to how you handle conflict.

Lunch

Afternoon:

• Conflict Response Tool: Values and Values-Based Conflict
  Identifying deeper motivations behind conflict and how to address them.
• Conflict Analysis
  Apply tools to a real conflict and consider new ways conceptualize what’s happening
• Conflict Response Tool: Listening for Understanding
  Listen for what really matters—beyond the facts
• Conflict Response Tool: Asking Questions that Support Collaboration
  Learn how to ask questions that move the conversation forward.
• The Organic Process of Collaboration
  Understand how to keep progress going, even with different goals.
• Conflict Mapping: Putting It All Together
  Use a visual tool to analyze conflict and chart a collaborative path.
• Wrap-Up and Reflections
  Key takeaways and closing thoughts.